ITIL v4 Preparation
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Duration
16 hours
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Course Price
Rs. 30,000/- per Participants
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Who should Attend
Understand the key concepts of service management
● Understand how the ITIL guiding principles can help an organization adopt and adapt service
management
● Describe the nature, use, and interaction of the seven guiding principles:
○ Focus on value
○ Start where you are
○ Progress iteratively with feedback
○ Collaborate and promote visibility
○ Think and work holistically
○ Keep it simple and practical
○ Optimize and automate
● Understand the purpose and components of the ITIL service value system
● Understand the activities of the service value chain, and how they interconnect and describe the
inputs, outputs, and purpose of each value chain activity:
○ Plan
○ Improve
○ Engage
○ Design & Transition
○ Obtain/build
○ Delivery & support
● Recall the purpose of the following ITIL practices:
○ Information security management
○ Relationship management
○ Supplier management
○ IT asset management
○ Monitoring and event management
○ Release management
○ Service configuration management
○ Deployment management
○ Continual improvement
○ Change control
○ Incident management
○ Problem management
○ Service request management
○ Service desk
○ Service level management
● The following ITIL practices are covered in more detail:
○ Continual improvement
○ Change control
○ Incident management
○ Problem management
○ Service request management
○ Service desk
○ Service level management
Objectives
Details
Understand the key concepts of service management
● Understand how the ITIL guiding principles can help an organization adopt and adapt service
management
● Describe the nature, use, and interaction of the seven guiding principles:
○ Focus on value
○ Start where you are
○ Progress iteratively with feedback
○ Collaborate and promote visibility
○ Think and work holistically
○ Keep it simple and practical
○ Optimize and automate
● Understand the purpose and components of the ITIL service value system
● Understand the activities of the service value chain, and how they interconnect and describe the
inputs, outputs, and purpose of each value chain activity:
○ Plan
○ Improve
○ Engage
○ Design & Transition
○ Obtain/build
○ Delivery & support
● Recall the purpose of the following ITIL practices:
○ Information security management
○ Relationship management
○ Supplier management
○ IT asset management
○ Monitoring and event management
○ Release management
○ Service configuration management
○ Deployment management
○ Continual improvement
○ Change control
○ Incident management
○ Problem management
○ Service request management
○ Service desk
○ Service level management
● The following ITIL practices are covered in more detail:
○ Continual improvement
○ Change control
○ Incident management
○ Problem management
○ Service request management
○ Service desk
○ Service level management
Training Schedule
Trainers
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